CANCELLATION POLICY

 

Order cancellation can be done till the order has not been dispatched. Please email us mentioning your Order ID. 

The refund will be credited back to the payment mode/account that was originally used to make the transaction within 7-15 days.

 

Return policy (for apparel only)

Enjoy hassle-free returns and exchanges, no questions asked!”

Please Note : COD orders are non-refundable. you can place an exchange request for a different size or color of the same item

  • If you’re not completely satisfied with your purchase, contact us at cmatimes25@gmail.com or via WhatsApp at +91 98717 75248 (note: we only accept WhatsApp messages, not phone calls).
  • Our return policy allows for returns within a 3-day window.
  • To qualify for a return, the item must be unused and in the same condition as when you received it, with the original packaging and tags.
  • Items must be unwashed, free of stains, deodorant, or wear.
  • As part of our commitment to customer satisfaction and to streamline the return process, we require customers to provide a brief video recording while opening the package. This video will serve as a verification step to ensure the condition of the items upon receipt.
  • Package should include a copy of your proof of purchase.
  • Your first order is eligible for exchange or return, with the possibility of receiving a refund.
  • Please note that exchanged products are not eligible for a second exchange or refund.
  • Please note that if you return the wrong or a different product to our warehouse, we won’t be held responsible.
  • We will arrange a reverse pickup when feasible, with only one reverse pickup offered per order. In rare cases where a reverse pickup service is unavailable in your area, you may be asked to send the products back to us via a reliable courier service.
  • If approved, your refund will be processed and credited to your original payment source, or your bank account within 7-10 working days.
  • Once we receive and inspect your return, we will contact you to inform you whether your refund is approved or rejected.

Exchange (if applicable):

  • If you need to exchange for a different size or color of the same item, our team will assist in processing your exchange. There are no additional charges for exchange orders. Exchanging for a different item is not applicable.
  • The time it takes for your exchanged product to reach you may vary depending on your location.
  • Once we receive the returned item, please allow 2 business days for our team to inspect the product.
  • Please note that we dispatch the exchanged product only after thorough inspection and approval of the returned item.
  • We appreciate your patience as this process may take some time, but we want to ensure that each item meets our quality standards.
  • If your pin code is not within our serviceable area, meaning our delivery agents cannot pick up the product, you will need to self-ship the item

Terms and Conditions Updates:

Our return policy may be subject to change. Any modifications will be communicated on our website.

By making a purchase with us, you agree to abide by these return policy terms and conditions.

Thank you for choosing our brand. We appreciate your trust and are here to assist you with any return-related inquiries.

 

Please note : In the event that any customer returns any item(s) to CMA EQUIPMENTS without adhering to these guidelines, CMA reserves the right to refuse delivery acceptance or to deny refunding the customer.

 

 

Return policy (for combat equipments)

 

If you receive an item that is defective, incorrect, or you believe that you are missing an item: please email cmatimes25@gmail.com within two (2) days of delivery. Include a photo and description of the issue along with your Order Number

*Replacement/Return is possible for manufacturing defects only.

How to return an online order?

Write to cmatimes25@gmail.com with order id, products being returned, along with valid tracking id & courier name with which order is being shipped

  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery.
  • Items should be unused, unwashed and in its original packaging.
  • Items must be free of stains, deodorant, or wear.
  • Items  should be shipped by a company that offers tracking facilities, and require the recipient to sign upon delivery.
  • The customer will be responsible for shipping the item back to CMA equipments prior to any refund being issued. Customer is also responsible for shipping costs associated with product return.
  • Package should include a copy of your proof of purchase.
  • Items to be returned within 15 days of the delivery date.
  • Ship your package with a carrier that can provide tracking and insurance. (CMA EQUIPMENTS is not responsible for packages lost in transit).
  • Due to the nature of Shorts, we strictly do not accept returns or exchanges for any reason. This policy ensures the highest standards of hygiene and protects the health and safety of our customers. 

Please note : In the event that any customer returns any item(s) to CMA EQUIPMENTS without adhering to these guidelines, CMA reserves the right to refuse delivery acceptance or to deny refunding the customer.

Send your package to :

CMA EQUIPMENTS

E- 136 1st floor OPP. METRO PILLAR NO. 176

SHASTRI NAGAR,

 DELHI-110052

 Please email us for assistance before returning.

 

REFUNDS

Refunds will be credited by the same method in which items were originally purchased within 15-20  working days from the date of courier being received in our warehouse

The item will be subjected to inspection before any refund request is granted.

 

Questions? Please call customer service:
+91 98717 75248
(Monday – Saturday 9:00 a.m. – 5:00 p.m.)