By making a purchase with XTREMEX, you agree to abide by these Terms & Conditions and policies.

 

RETURN & REFUND POLICY (APPAREL ONLY)

We want you to enjoy a hassle‑free shopping experience.

100% Money‑Back Guarantee – Applicable on Apparel Only (Terms Apply)

  • Orders must be prepaid. COD orders are not eligible for this guarantee.

  • Return requests must be initiated within 3 days of delivery.

  • Items must be unused, unwashed, and in original packaging with tags attached.

This guarantee does not cover:

  • COD orders

  • Returns requested after 3 days of delivery

  • Products showing signs of wear, wash, stains, or damage

  • Missing tags or packaging

  • Normal wear and tear (see exclusions below)

No Questions Asked – Hassle‑Free Returns

  • For eligible prepaid apparel orders, we provide free returns and exchanges.

  • COD orders are eligible only for exchange (size or color of the same product). Refunds are not issued for COD orders.

Important Return Conditions:

  • Returns must be requested within 3 days of delivery.

  • Items must be in the same condition as received (unworn, unwashed, free of stains, deodorant marks, and damage).

  • Items must be sent back in original packaging with tags and proof of purchase.

  • A video recording while opening the package is required to validate the condition of returned products.

  • Your first order is eligible for a return or exchange. Exchanged products are not eligible for a second return or exchange.

  • If you return the wrong or a different product, XTREMEX/CMA EQUIPMENTS will not be held responsible.

Reverse Pickup & Self‑Shipping:

  • We will arrange one reverse pickup per order when feasible.

  • If reverse pickup is unavailable in your area, you must self‑ship the product via a reliable courier. Please ensure the package is securely packed and tracking is provided.

Refund Process:

  • Once the returned product is received and inspected, your refund will be processed within 7–10 working days to the original payment method or bank account.

  • Refunds will not be issued for items failing to meet the conditions above.

 EXCLUSIONS – WEAR & TEAR

“Wear and tear” refers to natural deterioration due to regular use over time. This includes but is not limited to:

  • Fading of colors or prints

  • Pilling of fabrics

  • Loss of elasticity

  • Shrinkage

  • Minor fraying at seams

These issues are not covered under our return or money‑back guarantee.

EXCHANGE POLICY (APPAREL)

  • Exchange is allowed only for a different size or color of the same item.

  • If the desired size/color is unavailable, a refund will not be issued.

  • Exchanged items will only be dispatched after the returned product has been inspected and approved.

  • Shipping timelines for exchanges depend on customer location.

LEVER BELT POLICY

Non‑Refundable:

  • All lever belt purchases are final and are not eligible for refunds.

Exchange Conditions:

  • Only size exchanges are allowed, requested within 2 days of delivery.

  • The belt must be unused and in original packaging.

  • Customers are responsible for shipping costs to return the original belt.

  • XTREMEX will cover the cost of shipping the replacement belt.

  • Only one exchange per belt is allowed.

  • Exchanges are subject to availability.

FREEBIE POLICY 

  • One free item per eligible order (regardless of value).

  • Free items cannot be returned, exchanged, or redeemed for cash/credit.

  • If a qualifying order is cancelled or partially returned and the remaining value does not meet the eligibility criteria, the free item must also be returned.

  • If the free item is not returned, its MRP will be deducted from the final refund.

  • Offer is valid while stocks last.

  • Free items do not carry warranty or after‑sales service.

COMBAT EQUIPMENT POLICY

  • Returns/exchanges are only allowed for manufacturing defects.

  • Defects must be reported within 2 days of delivery at cmatimes25@gmail.com, along with images and order details.

  • Items must be unused, unwashed, and returned in original packaging with proof of purchase.

  • Customer must self‑ship defective items via a trackable courier.

  • Returns must be received within 15 days of delivery.

  • Shorts are not eligible for return or exchange due to hygiene reasons.

REFUNDS (All Categories)

  • Refunds are processed via the original payment method within 15–20 working days from the date we receive your return at our warehouse.

  • Returned items undergo a quality check before refunds are approved.

  • XTREMEX/CMA EQUIPMENTS reserves the right to reject refunds for items returned without meeting the stated conditions.

CONTACT INFORMATION

  • Email: cmatimes25@gmail.com

  • WhatsApp Support (Messages Only):

    • +91 98717 75248

    • +91 83758 57465

  • Customer Service Phone: +91 98717 75248 (Mon–Sat, 9 AM – 5 PM)

Return Address:
CMA EQUIPMENTS
307/1/49 Shehzada Bagh, Industrial Area
Delhi – 110035