RETURN & EXCHANGE POLICY

Your experience matters at XTREMEX. For full details on how we handle returns, exchanges, and refunds, please refer to our Return Policy before making a request.

By making a purchase with XTREMEX, you agree to abide by these Terms & Conditions and policies.

RETURN & REFUND POLICY (APPAREL ONLY)

We want you to enjoy a hassle-free shopping experience.

100% Money-Back Guarantee – Applicable on Prepaid Apparel Orders Only (Terms Apply)

  • Orders must be prepaid. COD orders are not eligible for a cash/bank refund under this guarantee.

  • COD apparel returns are eligible for Store Credit only. No cash or bank refund will be provided for COD returns.

  • Partial payments, token amounts, or advance booking payments are non-refundable, even if the order is rejected, cancelled, or returned to our warehouse under any circumstances.

  • Return requests must be initiated within 3 days of delivery.

  • Items must be unused, unwashed, and in original packaging with tags attached.

This guarantee does not cover:

  • COD orders for cash/bank refunds

  • Sale items and combo / bundle offers

  • Returns requested after 3 days of delivery

  • Products showing signs of wear, wash, stains, or damage

  • Missing tags or packaging

  • Normal wear and tear (see exclusions below)

  • Partial payments / advance booking amounts

NO QUESTIONS ASKED – HASSLE-FREE RETURNS

  • For eligible prepaid apparel orders, we provide free returns and exchanges.

  • COD orders are eligible for exchange (size or color of the same product).

  • If a COD customer chooses to return the product instead of exchanging it, the approved refund amount will be issued as XTREMEX Store Credit only. No cash, bank, or original-payment-method refund will be provided for COD returns.

  • Store Credit will be issued after the returned product is received and successfully inspected.

  • To request a Return/Exchange Click Here

IMPORTANT RETURN/EXCHANGE CONDITIONS:

  • Exchange requests must be initiated within 7 days of delivery. Return requests must be initiated within 3 days of delivery.

  • Items must be in the same condition as received (unworn, unwashed, free of stains, deodorant marks, and damage).

  • Items must be sent back in original packaging with tags and proof of purchase.

  • A video recording while opening the package is required to validate the condition of returned products.

  • Your first order is eligible for a return or exchange. Exchanged products are not eligible for a second return or exchange.

  • If you return the wrong or a different product, XTREMEX/CMA EQUIPMENTS will not be held responsible.

REVERSE PICKUP & SELF-SHIPPING:

  • We will arrange one reverse pickup per order when feasible.

  • If reverse pickup is unavailable in your area, you must self-ship the product via a reliable courier. Please ensure the package is securely packed and tracking is provided.

REFUND & STORE CREDIT PROCESS:

  • Prepaid eligible returns: Once the returned product is received and inspected, the approved refund will be processed within 15–20 working days from the date the return is received at our warehouse, to the original payment method.

  • COD eligible returns: Once the returned product is received and inspected, the approved refund amount will be issued as XTREMEX Store Credit only. COD returns are not eligible for cash, bank, or original-payment-method refunds.

  • Store Credit will be issued only after the returned product passes the required quality check.

  • Refunds or Store Credit will not be issued for items failing to meet the return conditions stated in this policy.

EXCLUSIONS – WEAR & TEAR

"Wear and tear" refers to natural deterioration due to regular use over time. This includes but is not limited to:

  • Fading of colors or prints

  • Pilling of fabrics

  • Loss of elasticity

  • Shrinkage

  • Minor fraying at seams

These issues are not covered under our return or money-back guarantee.

EXCHANGE POLICY (APPAREL)

  • An exchanged product can be replaced with the same product or another product of equal or higher price (price difference, if any, must be paid by the customer).

  • If the desired size/color is unavailable, a refund will not be issued. For eligible COD returns, Store Credit may be issued as per this policy.

  • Exchanged items will only be dispatched after the returned product has been inspected and approved.

  • Shipping timelines for exchanges depend on customer location.

  • For apparel, if more than one return or exchange request is made for the same order, the customer will be responsible for all additional shipping charges.

LEVER BELT POLICY

Non-Refundable:

  • All lever belt purchases are final and are not eligible for refunds.

Exchange Conditions:

  • Only size exchanges are allowed, requested within 7 days of delivery.

  • The belt must be unused and in original packaging.

  • Customers are responsible for shipping costs to return the original belt.

  • XTREMEX will cover the cost of shipping the replacement belt.

  • Only one exchange per belt is allowed.

  • Exchanges are subject to availability.

FREEBIE POLICY

  • One free item per eligible order (regardless of value).

  • Free items cannot be returned, exchanged, or redeemed for cash/credit.

  • If a qualifying order is cancelled or partially returned and the remaining value does not meet the eligibility criteria, the free item must also be returned.

  • If the free item is not returned, its MRP will be deducted from the final refund.

  • Offer is valid while stocks last.

  • Free items do not carry warranty or after-sales service.

COMBAT EQUIPMENT POLICY

  • Returns/exchanges are only allowed for manufacturing defects.

  • Defects must be reported within 2 days of delivery at cmatimes25@gmail.com, along with images and order details.

  • Items must be unused, unwashed, and returned in original packaging with proof of purchase.

  • Customer must self-ship defective items via a trackable courier.

  • Returns must be received within 15 days of delivery.

  • Shorts are not eligible for return or exchange due to hygiene reasons.

REFUNDS (ALL CATEGORIES)

  • Refunds are processed via the original payment method within 15–20 working days from the date we receive your return at our warehouse, wherever a refund to the original payment method is applicable.

  • COD returns are not eligible for cash/bank refunds and will be issued as Store Credit only, subject to the applicable return conditions.

  • Returned items undergo a quality check before refunds or Store Credit are approved.

  • XTREMEX/CMA EQUIPMENTS reserves the right to reject refunds or Store Credit for items returned without meeting the stated conditions.

  • Partial payments, token amounts, or advance booking payments are non-refundable, even if the order is rejected, cancelled, or returned to our warehouse under any circumstances.

CONTACT INFORMATION

Email: cmatimes25@gmail.com

WhatsApp Support (Messages Only):
+91 92171 24799 (Mon–Sat, 10 AM – 5 PM)

Return Address:
CMA EQUIPMENTS
307/1/49 Shehzada Bagh, Industrial Area
Delhi – 110035