GENERAL

This website is operated by XTREMEX (CMA EQUIPMENTS). Throughout the site, the terms “we”, “us”, and “our” refer to XTREMEX / CMA EQUIPMENTS.

By accessing or using the XTREMEX website, you acknowledge that you have read, understood, and agree to be bound—without limitation—by these Terms and Conditions.

  • Prices and product specifications are subject to change without prior notice.

  • While we strive for accuracy, XTREMEX (CMA EQUIPMENTS) does not warrant that product descriptions or any other content on this website are entirely accurate, complete, current, or error‑free. We assume no liability for such discrepancies.

  • Orders are generally dispatched within 3–5 business days, subject to stock availability. If we are unable to fulfill an item in your order, we will notify you via email.

  • XTREMEX reserves the right to refuse or cancel any order placed for products listed at an incorrect price or for any other reason. This applies even if the order has been confirmed and/or payment has been received. Any payments made will be refunded, and the customer will be informed accordingly.

  • Complaints will not be entertained after 7 days from the date of delivery.

  • Heavy or bulk consignments that cannot be shipped via courier will be dispatched via transport. The receiving party must provide valid GSTIN, PAN, or Aadhaar ID for delivery. Please note: Shipping through transport is not possible without PAN or Aadhaar ID.

  • Our products must not be used for any illegal or unauthorized purpose, and you must comply with all applicable laws (including copyright laws) while using our services.

  • XTREMEX takes no responsibility for product installation.

  • These Terms and Conditions are governed by and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively Delhi, India.

SHIPPING POLICY

We offer free shipping across India for all orders placed through the XTREMEX online store.

  • Orders are usually dispatched within 3–5 business days of confirmation, subject to stock availability.

  • Wherever possible, we strive to dispatch and deliver orders on the same day.

  • If we are unable to fulfill your order in full, we will notify you via email.


CANCELLATION POLICY

  • Orders can be cancelled before they are dispatched.

  • To cancel, please email us at [support email] with your Order ID.

  • Refunds will be credited to the original payment method/account within 7–15 business days of cancellation confirmation.

RETURN POLICY

If you receive a defective or incorrect item, or believe an item is missing from your order:

  • Please email us at cmatimes25@gmail.com within 2 days of delivery.

  • Include a description of the issue, photos (if applicable), and your Order Number.


REFUND POLICY

  • Refunds will be processed via the original payment method used for the purchase.

  • The refund process may take 15–20 business days from the date we receive the returned item at our warehouse.

  • Returned items will be inspected before any refund request is approved.